What is the return process?

Return Policy

 Our return policy allows for a refund or return process if your item arrives damaged or if an incorrect item was delivered.


Conditions for Refund or Return 

  • You must request a refund or return within 7 days of receiving your order.
  • Please contact us via email to initiate the refund or return process.
  • We may request photos or videos to confirm the damage or incorrect item.
  • Returned items must be in the same condition as when received, including the original packaging, inner and outer sleeves, and tags.

Refund Process

Once we receive and inspect the returned item, we will process the refund to your original payment method. Please allow a few business days for the refund to be reflected in your account.


Return Shipping

For returns, we will provide you with a return shipping label via email. Please ensure that the item is securely packaged for return shipment.


Contact Us

If you have any questions or need assistance with a refund or return, please contact us via email.

We value your satisfaction and aim to resolve any issues promptly and fairly. Thank you for choosing Portal Records!